With Advanced Support for Nessus Pro, your teams will have access to phone,
Community, and chat support 24 hours a day, 365 days a year. This advanced level of technical support
helps to ensure faster response times and resolution to your questions and issues.
Advanced Support Plan Features
Phone Support
Phone support 24 hours a day, 365 days a year, available for up to ten (10) named support contacts.
Chat Support
Chat support available to named support contacts, accessible via the Tenable Community is available
24 hours a day, 365 days a year.
Tenable Community Support Portal
All named support contacts can open support cases within the Tenable Community. Users can also access
the Knowledge Base, documentation, license information, technical support numbers, etc.; utilize live
chat, ask questions to the Community, and learn about tips and tricks from other Community members.
Initial Response Time
P1-Critical: < 2 hr
P2-High: < 4 hr
P3-Medium: < 12 hr
P4-Informational:
< 24 hr
Support Contacts
Support contacts must be reasonably proficient in the use of information technology, the software
they have purchased from Tenable, and familiar with the customer resources that are monitored by means
of the software. Support contacts must speak English and conduct support requests in English. Support
contacts must provide information reasonably requested by Tenable for the purpose of reproducing any
Error or otherwise resolving a support request.
In its ongoing efforts to drive a cohesive defensive posture, CISA introduced the FOCAL plan to enhance cybersecurity across U.S. federal agencies. The FOCAL plan provides actionable steps federal agencies can take, with their varied architectures and risk management strategies, to mitigate cyber risks and improve resilience through a unified approach to operational defense. Read this white paper to learn how Tenable One aligns to the five priorities in CISA’s FOCAL plan and learn how federal agencies can mitigate cyber risk and improve resilience through a unified approach to operational defense.
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